Pico Meet – Privacy Policy

Last Updated: 7 May, 2026

This Privacy Policy explains how Pico Meet (“Service”), operated by PICO SOFT LIMITED (“Company”, “we”, “our”, or “us”), collects, uses, stores, shares, and protects personal data when you use our mobile applications, websites, and related meeting services.

This policy should be read together with our Terms & Conditions.

1. Data Controller & Contact Details

Data Controller: PICO SOFT LIMITED
Privacy Email: privacy@picosoftltd.com

2. Scope & Applicability

This Privacy Policy applies to users of Pico Meet across Android, iOS, web, and related services, including free, paid, organizational, and guest users where applicable.

3. Categories of Personal Data We May Collect

A. Account Information

• Name, username, email address, phone number, and profile photo where provided
• Password or authentication credentials, stored using secure methods
• Organization, role, or administrative profile information where applicable

B. Meeting & Collaboration Data

• Meeting title, meeting link, meeting ID, host and participant information
• Join and leave times, attendance, device status, and meeting controls
• Chat messages, reactions, shared files, screen-share metadata, and recordings where enabled

C. Technical & Usage Data

• IP address, device identifiers, operating system, browser or app version
• Network quality indicators, crash reports, diagnostics, logs, and security events
• Feature usage, performance metrics, and service reliability information

D. Payment Data

• Plan details, subscription status, invoices, transaction references, and billing history
• Full payment card or wallet credentials are processed by authorized payment partners where applicable

4. Purpose of Processing

We process personal data to:

• Create and manage user accounts
• Provide secure video meetings, audio calls, chat, screen sharing, and meeting controls
• Deliver notifications, invitations, support, and service communications
• Improve performance, reliability, user experience, and platform security
• Manage subscriptions, billing, fraud prevention, and legal compliance

5. Legal Basis for Processing

Where applicable, we process personal data based on consent, contract performance, legal obligations, legitimate interests such as security and service improvement, and protection of users or the platform.

6. Meeting Recordings & Consent

If recording is enabled, meeting hosts and users are responsible for complying with applicable consent and notice requirements. Pico Meet processes recordings only to provide recording storage, playback, sharing, security, and related features.

7. Data Storage, Residency & Transfers

User data may be stored in controlled data center or cloud environments selected by PICO SOFT LIMITED. Cross-border transfers, where required, will be handled with appropriate safeguards and in accordance with applicable law.

8. Data Retention

We retain personal data only for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, maintain security, and support business records. After account deletion, data may remain for a limited retention period before permanent deletion from active systems and backups.

9. Data Sharing & Disclosure

We do not sell personal data. We may share limited data with:

• Infrastructure, hosting, analytics, messaging, and support service providers
• Payment processors for billing and transaction handling
• Organization administrators for accounts managed by an organization
• Legal authorities where disclosure is required by law
• Authorized internal personnel under access control and confidentiality obligations

10. User Rights

Depending on applicable law, you may request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. Requests may be submitted through the app or by contacting privacy@picosoftltd.com.

11. Children’s Data

Pico Meet is not intended for unlawful use by children. Where a minor uses the Service, a parent, guardian, school, or authorized organization must ensure that proper permission and supervision are in place.

12. Security Measures

We use reasonable safeguards such as encrypted transport, access controls, authentication protections, monitoring, logging, and incident response procedures. Users should also protect their credentials and meeting links.

13. Personal Data Breaches

If a personal data breach occurs, we will assess the risk and take appropriate notification and remediation steps in accordance with applicable law.

14. Cookies & Tracking

We may use essential cookies or similar technologies for authentication, security, preferences, and service operation. Analytics may be used to improve reliability and performance where permitted.

15. Policy Updates

We may update this Privacy Policy periodically. Material changes may be communicated through the Service, website, or other reasonable notice.

16. Contact & Complaints

For privacy-related inquiries or requests, contact:
PICO SOFT LIMITED
Email: privacy@picosoftltd.com