Pico Talk – Privacy Policy

Last Updated: 14 September, 2026

This Privacy Policy explains how Pico Talk (“Service”), operated by PICO SOFT LIMITED (“Company”, “we”, “our”, or “us”), collects, uses, stores, shares, and protects personal data when you use our mobile application and related voice calling, messaging, and contact management services.

This policy should be read together with our Terms & Conditions.

1. Data Controller & Contact Details

Data Controller: PICO SOFT LIMITED
Privacy Email: info@picosoftltd.com

2. Scope & Applicability

This Privacy Policy applies to users of Pico Talk on Android, iOS, and related services, including free and registered users.

3. Categories of Personal Data We May Collect

A. Account Information

• Your phone number, which is required to register and sign in. Sign-in to Pico Talk is based on your phone number, and we use it solely for authentication and to operate the Service. We do not use your phone number for marketing or sell it to third parties
• Your email address, only if you choose to provide one
• Your password or authentication credentials, stored using secure methods
• Profile information such as your name/username and your profile photo (avatar) where provided

B. Contacts

• Phone numbers and names from your device contacts that you choose to sync or add, so you can find and connect with other Pico Talk users and use our contact cloud-sync feature
• Contacts stored in our database are encrypted at rest. As a result, we do not have access to the contents of your synced contacts and cannot read which numbers or names you have uploaded

C. Calls & Chat Data

• Call logs, call duration, and call status information
• Chat messages, group chat membership, and related metadata
• We do not record or store the audio or video content of your calls. Call media is not recorded or retained by us; we only keep call metadata such as logs, duration, and status
• Chat messages are retained on our servers to deliver the Service. Because contact information is encrypted at rest, chat content stored on our servers is not linked to identifiable contact details on our side
• Chat content is not end-to-end encrypted and is not encrypted at rest. It is transmitted using standard secure transport (e.g. HTTPS/TLS) and protected by access controls

D. AI Translation & Writing Assist

• Pico Talk offers two optional AI-assisted features: translation of a message you have received, and writing assist, which rewrites a message you are composing in one of three styles (Rewrite, Improve, and Professional)
• These features are off by default and are used only when you explicitly turn them on and then tap them on a specific message. When they are used, the text of that single message is transmitted for processing and is then discarded. We do not retain the text you submit or the result that is returned
• This processing is described in full in Section 6, including exactly what is sent, who operates the service that receives it, and what happens to it afterwards

E. Technical & Usage Data

• IP address, device identifiers, operating system, and app version
• Crash reports, diagnostics, logs, and security events
• Push notification tokens used to deliver call and message notifications

4. Purpose of Processing

We process personal data to:

• Create and manage user accounts
• Provide voice calling, chat messaging, group chat, and contact management features
• Provide the optional AI translation and writing-assist features, where you have enabled them and asked for them on a specific message, as described in Section 6
• Deliver notifications, alerts, and service communications
• Improve performance, reliability, user experience, and platform security
• Maintain security, prevent fraud and abuse, and comply with legal obligations

5. Legal Basis for Processing

Where applicable, we process personal data based on consent, contract performance, legal obligations, legitimate interests such as security and service improvement, and protection of users or the platform.

6. AI Translation & Writing Assist

Pico Talk includes two optional features that use an artificial-intelligence language model. Both are off by default. Before either can be used, the app shows you an in-app disclosure describing what is sent, who it is sent to, and what happens to it, and the features remain off unless you expressly agree. You can turn them off again at any time from the account settings screen, after which no message text is sent.

The two features

• Translation. When you choose to translate a message you have received, the text of that message is translated into English and the translation is shown to you in the chat.
• Writing assist. When you are composing a message, you may ask the app to rewrite it in one of three styles — Rewrite (same meaning, clearer wording), Improve (fix grammar, spelling, and phrasing), or Professional (a polished, workplace tone). The rewritten text is placed in your message box for you to review, edit, or discard. Nothing is sent to your recipient unless you then choose to send it.

Both features operate only on the single message you select, at the moment you tap them. They do not run in the background, do not run automatically, and do not process your conversations, your contacts, or any message you have not explicitly acted on.

What is sent

When one of these features runs on the server, the only thing transmitted is the text content of that one message, together with the instruction describing the task (for example, translate to English, or rewrite in a professional tone).

We do not send your name, phone number, email address, profile photo, contacts, location, device identifiers, call history, or any other message from your conversation. The text is not accompanied by information identifying you, and the sender and recipient of the message are not transmitted with it.

When translation does not leave your device

Not every translation involves the server. Messages already in English are returned unchanged without any processing; Bengali messages are translated entirely on your own device using the operating system's built-in translation feature; and a translation you have already requested is reused from local storage on your device. In these cases no text is transmitted at all. Messages in other languages, and all writing-assist requests, are processed on the server as described below.

Who receives it

What happens to it afterwards

These features are processed on a one-shot, real-time basis. The submitted text is held in memory only for as long as it takes to produce the translation or rewrite, and is then discarded. We do not store the text you submit, and we do not store the result that is returned. Neither is written to a user profile, a database record, or a chat history on our side, and neither is available to us afterwards.

Our systems may record that a request occurred, together with basic operational information such as the time and whether the request succeeded, for reliability, capacity, and abuse-prevention purposes. These operational records do not contain the content of your message or the content of the result.

Accuracy of automated output

Translations and rewritten text are generated automatically and may contain errors, mistranslations, or changes in nuance or meaning. They are provided as a convenience. You should review any rewritten message before sending it, and you should not rely on an automated translation as an accurate or authoritative rendering of what the sender intended.

Your control

These features are optional and are not required to use Pico Talk. They stay off until you enable them, they act only on the message you choose, and you can withdraw your consent at any time in the app's account settings. Because the submitted text is not retained, there is no stored AI content associated with your account to access or delete.

7. Contacts Permissions & Cloud Sync

Contact cloud sync is one of the core features of Pico Talk. It works much like other contact-sync services: you can read your device contacts, edit them, sync them to the Pico cloud, and delete them. To provide this, the app requests the following permissions:

• Read Contacts: used to read contacts from your device so you can choose to sync them to the Pico cloud, find other Pico Talk users, and manage your contacts within the app
• Write Contacts: used to let you edit contact details, such as names and phone numbers, as part of the contact management and sync feature

You control which contacts are synced. All synced contacts are encrypted at rest in our database, so we do not have access to and cannot read the contacts you upload.

8. Encryption & Security of Communications

Pico Talk encrypts contacts stored in our database at rest, so we cannot read them. We do not record or store the audio or video content of calls. Chat messages are not end-to-end encrypted and are not encrypted at rest; however, because contact information is encrypted, chat content stored on our servers is not linked to identifiable contact details on our side. Data transmitted between the app and our servers uses standard secure transport (e.g. HTTPS/TLS).

9. Data Storage, Residency & Transfers

User data may be stored in controlled data center or cloud environments selected by PICO SOFT LIMITED. Cross-border transfers, where required, will be handled with appropriate safeguards and in accordance with applicable law.

10. Data Retention

We retain personal data only for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, maintain security, and support business records.

Text submitted to the AI translation and writing-assist features is an exception: it is not retained at all. It is held only in memory for the moment it takes to produce the result, and neither the submitted text nor the result is stored on our systems, as described in Section 6.

Account deletion takes effect instantly. When you delete your account, we permanently delete your phone number, your contacts synced to the Pico cloud, and your profile photo (avatar). Deleting your account removes only the contacts stored in the Pico cloud; it does not delete the contacts saved on your device, which are device-specific and not stored in the cloud.

Your chat messages and group chat history are retained on our servers. If you later register again using the same phone number, your chats and group chats are restored to that account. Because phone numbers and contact information are encrypted in our database, we do not hold identifiable details that would let us determine whose chats are whose.

11. Data Sharing & Disclosure

We do not sell personal data. We may disclose your phone number or other limited data to law enforcement or legal authorities where disclosure is required by law. We may also share limited data with:

• Infrastructure, hosting, push notification, and support service providers
• Legal authorities where disclosure is required by law
• Authorized internal personnel under access control and confidentiality obligations

Where we engage service providers, they are permitted to process personal data only on our instructions, for the purposes described in this policy, and under contractual obligations requiring confidentiality and protections equivalent to those set out here.

We do not share the text you submit to the AI translation or writing-assist features, or the results returned by them, with any third-party artificial-intelligence service or model provider. As described in Section 6, that processing is performed entirely on infrastructure operated by PICO SOFT LIMITED, and the submitted text is discarded once the result has been produced.

12. User Rights

Depending on applicable law, you may request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. Requests may be submitted through the app or by contacting info@picosoftltd.com.

Consent to the AI translation and writing-assist features can be withdrawn directly in the app at any time, from the account settings screen, without contacting us. Because the text submitted to those features is never stored, there is no retained AI content associated with your account to access, export, or delete.

13. Children’s Data

Pico Talk is not intended for unlawful use by children. Where a minor uses the Service, a parent or guardian must ensure that proper permission and supervision are in place.

14. Security Measures

We use reasonable safeguards such as encrypted transport, encryption of contacts at rest, access controls, authentication protections, monitoring, logging, and incident response procedures. Users should also protect their credentials and devices.

15. Personal Data Breaches

If a personal data breach occurs, we will assess the risk and take appropriate notification and remediation steps in accordance with applicable law.

16. Policy Updates

We may update this Privacy Policy periodically. Material changes may be communicated through the Service or other reasonable notice.

17. Contact & Complaints

For privacy-related inquiries or requests, contact:
PICO SOFT LIMITED
Email: info@picosoftltd.com